After several relatively quiet years for outsourcing, we are seeing a significant revival of major ITO and BPO projects. In part, this simply reflects the underlying strength of the core outsourcing model based, as it is, on: costs savings; access to specialist supplier expertise; service transformation; and allowing the customer to focus on its core business. But it is also clear that the outsourcing model is evolving and incorporating a number of newer features reflecting the impact of a range of disruptive technology changes including most notably, cloud, AI, blockchain and smart contracts.
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